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Holland America Promotion Code

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I am in the process of booking my first cruise! Giong to the Carib. on the Zuiderdam in November.
Very frustrated, HAL can't seem to find the promotion code for the shipboard credit that I found out about on Travelocity. If you book between June 4 and July 3, they are offering $75 per balcony room in a shipboard credit. My travel agent has called HAL and they can't find the promotion. Something similar happened with my Mom's HAL cruise recently and it took 3 phone calls and luck of the draw to find a customer service rep who was resourceful enough to find the promotion. Any ideas on how to find out the code???

Thanks, Kim

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