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Have you sailed on the RC Legend of the Seas to the Southern Caribbean?

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We are thinking of booking a February cruise on the Legend of the Seas (Royal Caribbean) for 11 nights... Southern Caribbean Cruise. Any one done this trip on this ship previously? Please give your pro and cons. We have sailed on Norwegian and Princess previously, so curious about this company and the ship Legend of the Seas. Thanks for any information.

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    I want to start my review on a positive note. The ship was clean and well kept. The crew was professional and very friendly and helpful. The entertainment was very good, and the Legend of the Seas singers and dancers were awesome. The Legend of the Seas singers and dancers put on some spectacular shows. The best part of the cruise.

    The reason for my poor experience and the reason I cannot recommend the cruise is the Windjammer Cafe Buffet. We suffered with pancakes that made noise when they hit your plate, with scrambled eggs so loose they were swimming in water, and spare ribs so dried out and over cooked that they literally broke my dental bridge.

    I didn't know whom to report to when I discovered that the dried out meat had broken my bridge so I didn't say anything until I was asked to fill out a mid-cruise survey. The only response I got from customer service was that I didn't report it at the time of the incident and I never showed my broken bridge to any of the crew. They didn't believe me!! They might just as well have called me a liar to my face! I don't think that is how you treat a 3 time customer who is retired with plenty of time to do more cruises. I decided to write my story in a review on the RCCL web site. RCCL pulled my review and refused to print it and suggested I contact customer service. I was provided with an email link and I sent my story to customer service again. That was over a week ago, and I am still waiting to hear from RCCL.

    Bad buffet in the Windjammer Cafe, bad treatment of longtime customer, bad follow-up by cutomer service makes me give this cruise a poor experience.

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