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Cruise lines liability for denying boarding.

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My brother booked a cruise with RCL. The documents he received from RCL stated that to board he would need a birth certificate with a raised seal and a photo ID. They denied him boarding because they said they said they do not accept birth certificates from hospitals. They refused to issue a refund.

I would think that since RCL was negligent is properly informing my brother of the documents they require, they would be liable for the cost of his cruise plus his travel expenses from Indiana to Florida. Does anyone have any experience with this kind of problem?

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