Cruises Forums

Post New Topic

Recent Activity

View all Cruises activity »
  1. 1 Canadians Cruising to Dubai
  2. 2 Trip Report Avoid MSC; Worst vacation ever!
  3. 3 Need suggestions Caribbean cruise
  4. 4 CARNIVAL IS THE WORST.. here's why!
  5. 5 A quick post to friends, not cruise related.
  6. 6 Alaskan cruise with young kids
  7. 7 My first river cruise 12-2017
  8. 8 Viking Homelands cruise of Baltic
  9. 9 Trip Report Alaska Shore excursion on the cheap
  10. 10 Trip Report Viking Review - Dont Buy the Hype
  11. 11 Glacier Bay or Hubbard Glacier
  12. 12 Tauck Small Ship Cruise to Portugal and Spain
  13. 13 Cunard vs. Oceania
  14. 14 Barcelona: Pier to Airport Transfer
  15. 15 Crazy cruise complaints.
  16. 16 Repositioning Cruise
  17. 17 Trip Report Viking handles Elbe low water badly
  18. 18 HAL Koningsdam anyone recently?
  19. 19 Quebec,Nivea Sofia,new Foundland cries?
  20. 20 Regent Seven Seas Explorer - anyone been?
  21. 21 Trip Report Jazz Cruise 2017
  22. 22 Kudos to Royal Caribbean and SW airlines
  23. 23 Trip Report We're “Country Cruising”.. And Lovin It!
  24. 24 Booking a return flight before noon?
  25. 25 from civitavecchia port to city of Rome
View next 25 » Back to the top

Cancellation charges

Hi
I want some input into how people feel about this. We(a family of 3) booked a trip to Antartica some time ago as part of a big trip in South America. The Antarticic part of the trip was not exactly what I was after as we had to have shared facilities and soon after we paid the deposit for the whole trip including 30% deposit for Antartica another agent who I have made enquires with contacted me to say he was able to get me my first choice of cabin on another ship(this was not originally available) Innitially I said no but he then came back to me with a terrific price that was 1/2 what I was paying so I decided to cancel my first booking. I knew that I would need to pay $500 each for our cancellation fee as this was clearly stated in the terms and conditions but now I have been told by my agent that she is also charging me $100 each(X3) for her admin costs. When I enquired about this she offered to reduce it to $50 each but I still feel this is unfair because her web site says that this many days out her cancellation fee is $50 total not $50 X 3. We are not cancelling entirely and are still spending around $30000 in total with her. This is the second big trip I have booked through her. She does a great job so I don't want to be unfair to her but I really feel a bit like she thinks I need to be 'punished' for cancelling. The $50 fee she is charging is the same as if I cancelled the whole trip.
Should I just pay the $150 or should I refuse?

No Replies |Back to top

Sign in to comment.

Advertisement