Cruises Forums

Start a new topic Change Forum
Advanced search

Cancellation charges

Hi
I want some input into how people feel about this. We(a family of 3) booked a trip to Antartica some time ago as part of a big trip in South America. The Antarticic part of the trip was not exactly what I was after as we had to have shared facilities and soon after we paid the deposit for the whole trip including 30% deposit for Antartica another agent who I have made enquires with contacted me to say he was able to get me my first choice of cabin on another ship(this was not originally available) Innitially I said no but he then came back to me with a terrific price that was 1/2 what I was paying so I decided to cancel my first booking. I knew that I would need to pay $500 each for our cancellation fee as this was clearly stated in the terms and conditions but now I have been told by my agent that she is also charging me $100 each(X3) for her admin costs. When I enquired about this she offered to reduce it to $50 each but I still feel this is unfair because her web site says that this many days out her cancellation fee is $50 total not $50 X 3. We are not cancelling entirely and are still spending around $30000 in total with her. This is the second big trip I have booked through her. She does a great job so I don't want to be unfair to her but I really feel a bit like she thinks I need to be 'punished' for cancelling. The $50 fee she is charging is the same as if I cancelled the whole trip.
Should I just pay the $150 or should I refuse?

No Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Cruises activity »
  1. 1 decisions decisions ... advise please
  2. 2 Trip Report An Epic Adventure
  3. 3 Trip Report Trip Report Windstar Panama Passage March 23 Sailing
  4. 4 Oceania-Marina-Scandinavian Treasures Cruise
  5. 5 Need some help finding the right cabin
  6. 6 Car Rental Marseille at Cruise Port
  7. 7 "Formal" Dinners on Coral Princess
  8. 8 queen mary question
  9. 9 Cruise themed music video filmed in the Bahamas
  10. 10 Trip Report Back from Epic cruise
  11. 11 Trip Report Celebrity Century Disaster Cruise
  12. 12 Vantage River Cruises vs. Viking River Cruises
  13. 13 Cozumel excursions
  14. 14 Alaska Cruise with 3 children 4, 8 & 10
  15. 15 Trip Report Budget cruising in style: (5-day Carribean Cruise with Carnival)
  16. 16 Golf Cruise Hawaii?
  17. 17 Tips for Royal Caribbean trip
  18. 18 Anyone had problems with Affordable Tours?
  19. 19 Transatlantic/Repositioning Cruise in April
  20. 20 Trip Report A Disappointing Conquest
  21. 21 Japan cruise. Any feedback on these ports
  22. 22 Windstar for a first cruise?
  23. 23 Wind on board
  24. 24 Is the food quality generally the same on different ships in the same line?
  25. 25 Will we like European river cruises?
View next 25 » Back to the top