Cruises Forums

Start a new topic Change Forum
Advanced search

Cancellation charges

Hi
I want some input into how people feel about this. We(a family of 3) booked a trip to Antartica some time ago as part of a big trip in South America. The Antarticic part of the trip was not exactly what I was after as we had to have shared facilities and soon after we paid the deposit for the whole trip including 30% deposit for Antartica another agent who I have made enquires with contacted me to say he was able to get me my first choice of cabin on another ship(this was not originally available) Innitially I said no but he then came back to me with a terrific price that was 1/2 what I was paying so I decided to cancel my first booking. I knew that I would need to pay $500 each for our cancellation fee as this was clearly stated in the terms and conditions but now I have been told by my agent that she is also charging me $100 each(X3) for her admin costs. When I enquired about this she offered to reduce it to $50 each but I still feel this is unfair because her web site says that this many days out her cancellation fee is $50 total not $50 X 3. We are not cancelling entirely and are still spending around $30000 in total with her. This is the second big trip I have booked through her. She does a great job so I don't want to be unfair to her but I really feel a bit like she thinks I need to be 'punished' for cancelling. The $50 fee she is charging is the same as if I cancelled the whole trip.
Should I just pay the $150 or should I refuse?

No Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Cruises activity »
  1. 1 Trip Report Trip report. Our cruise on the Diamond Princess with a stay in Tokyo
  2. 2 Nasca flight in Pisco
  3. 3 Trip Report Alaska Shore excursion on the cheap
  4. 4 Alaska
  5. 5 Viking River Cruise--Portugal
  6. 6 Trip Report Silversea the BEST
  7. 7 Vantage River Cruises vs. Viking River Cruises
  8. 8 Mediterranean cruise
  9. 9 Civitavecchia port to rail
  10. 10 Finding a private tour guide for Tunis/Carthage
  11. 11 Trip Report Caribbean Princess Trip Report 2014
  12. 12 Croatia Dalmatian Coast
  13. 13 Celebrity Solstice Nov.2012--Dubai/Singapore- Re visa for India??
  14. 14 An alternative to Rome when in Civitavecchia
  15. 15 Steep cruise discounts
  16. 16 transfers in Venice
  17. 17 Halloween cruise on Enchantment of the Sea
  18. 18 Experience on Noordam of Holland America
  19. 19 Short luxury cruise
  20. 20 Anyone ever used Vacations To Go?
  21. 21 Carnival Victory Halloween cruise
  22. 22 Trip Report A Redhead in Antarctica
  23. 23 Mediterranean Cruise in October
  24. 24 Finding bargain cruises out of NYC
  25. 25 Trip Report Halong Bay Cruise Review: Violet from Heritage Lines
View next 25 » Back to the top