Cruises Forums

Post New Topic

Recent Activity

View all Cruises activity »
  1. 1 Trip Report Viking River Cruise Disappoints
  2. 2 What is the best one day cruise to the Bahamas from Miami
  3. 3 Rhine River Boat cruise
  4. 4 Alaska cruise excursions tips & logistics help
  5. 5 DONE BE LATE
  6. 6 Greece and or Croatia cruise September /October 2016
  7. 7 Queen Mary 2 Cruise packing tips
  8. 8 Alaska cruises
  9. 9 Trip Report We finally made up our minds...
  10. 10 12 hour wait
  11. 11 river flow
  12. 12 Trip Report Spoiled for life
  13. 13 Japan cruise. Any feedback on these ports
  14. 14 Trip Report Ira's Off to Dig the Big Ditch
  15. 15 VIPmalaga versus Spain Day Tours for Alhambr
  16. 16 Trip Report Santiago to Buenos Aires on the Sun in March 2016.
  17. 17 MED Honeymoon Cruise from Cincinnati
  18. 18 Taking cruise from Barcelona
  19. 19 Where is member Eschew?
  20. 20 Scandinavia Cruise - Depart from Copenhage or Warnemunde, Berlin???
  21. 21 AMA Waterways River Cruises
  22. 22 one way or R/T to Alaska on Princesss
  23. 23 Booking a Windstar cruise
  24. 24 Transport from Seattle Pier 91 to Seattle airport
  25. 25 April 9 US Consul Warning of Threat to Tourist Docks Istanbul Antalya
View next 25 » Back to the top

Cancellation charges

Hi
I want some input into how people feel about this. We(a family of 3) booked a trip to Antartica some time ago as part of a big trip in South America. The Antarticic part of the trip was not exactly what I was after as we had to have shared facilities and soon after we paid the deposit for the whole trip including 30% deposit for Antartica another agent who I have made enquires with contacted me to say he was able to get me my first choice of cabin on another ship(this was not originally available) Innitially I said no but he then came back to me with a terrific price that was 1/2 what I was paying so I decided to cancel my first booking. I knew that I would need to pay $500 each for our cancellation fee as this was clearly stated in the terms and conditions but now I have been told by my agent that she is also charging me $100 each(X3) for her admin costs. When I enquired about this she offered to reduce it to $50 each but I still feel this is unfair because her web site says that this many days out her cancellation fee is $50 total not $50 X 3. We are not cancelling entirely and are still spending around $30000 in total with her. This is the second big trip I have booked through her. She does a great job so I don't want to be unfair to her but I really feel a bit like she thinks I need to be 'punished' for cancelling. The $50 fee she is charging is the same as if I cancelled the whole trip.
Should I just pay the $150 or should I refuse?

No Replies |Back to top

Sign in to comment.

Advertisement