Cruises Forums

Post New Topic

Recent Activity

  • Announcement:
  • Recent Spam Attacks
    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
View all Cruises activity »
  1. 1 Westminster Classic Tours??
  2. 2 Trip Report SICKNESS ON VIKING!
  3. 3 Cruise parking, Fort Lauderdale
  4. 4 Miami Cruise Port Parking Recommendations
  5. 5 Booking directly with cruise line or through an agency?
  6. 6 Grand Princess Returns to Port for Repairs
  7. 7 Stay away from Cruise,com and cruisesonly.com
  8. 8 Baltic Cruise Itinerary Question
  9. 9 Need tour help for Diamond Princess roundtrip from Singapore itinerary
  10. 10 Shore Excursions in Juneau
  11. 11 What to pack South America
  12. 12 Best Luxury Cruise to Greek Islands?
  13. 13 Cruisewear on Princess
  14. 14 Cruise facts
  15. 15 Trip Report Santiago to Buenos Aires on the Sun in March 2016.
  16. 16 Antarctica-Expedition-Feb.2017-By OneOcean-
  17. 17 Quiet in the Forum
  18. 18 Trip Report Trip report. Our cruise on the Diamond Princess with a stay in Tokyo
  19. 19 Trip Report Viking handles Elbe low water badly
  20. 20 What is "roll call" on Cruise Critic?
  21. 21 Anyone had problems with Affordable Tours?
  22. 22 What to wear onboard Zaandam from Santiago to Buenos Aires.
  23. 23 Royal Princess 21 Days western Mediterranean and Greek Isles
  24. 24 Would you live on a cruise ship year round?
  25. 25 inoculations
View next 25 » Back to the top

Cancellation charges

Hi
I want some input into how people feel about this. We(a family of 3) booked a trip to Antartica some time ago as part of a big trip in South America. The Antarticic part of the trip was not exactly what I was after as we had to have shared facilities and soon after we paid the deposit for the whole trip including 30% deposit for Antartica another agent who I have made enquires with contacted me to say he was able to get me my first choice of cabin on another ship(this was not originally available) Innitially I said no but he then came back to me with a terrific price that was 1/2 what I was paying so I decided to cancel my first booking. I knew that I would need to pay $500 each for our cancellation fee as this was clearly stated in the terms and conditions but now I have been told by my agent that she is also charging me $100 each(X3) for her admin costs. When I enquired about this she offered to reduce it to $50 each but I still feel this is unfair because her web site says that this many days out her cancellation fee is $50 total not $50 X 3. We are not cancelling entirely and are still spending around $30000 in total with her. This is the second big trip I have booked through her. She does a great job so I don't want to be unfair to her but I really feel a bit like she thinks I need to be 'punished' for cancelling. The $50 fee she is charging is the same as if I cancelled the whole trip.
Should I just pay the $150 or should I refuse?

No Replies |Back to top

Sign in to comment.

Advertisement