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Blount Small Ship Adventures

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I am writing on behalf of two SIL's. I have never taken a cruise, but I am active on the New York and Europe boards and have never taken an extended tour.

Two SIL's were to take a boat ride up the Hudson, then the Erie Canal and onto Montreal. Due to Hurricane Irene, Blount changed the trip from a boat ride to a bus trip but still charged the full amount for a boat trip.

For various reasons they cannot and do not want to take a bus trip. The exorbitent travel insurance (which is another matter) allows them to apply their monies to a 2012 trip. Unfortunately one SIL has a previous committment for the dates of the scheduled 2012 trips and asked for the money to used for a 2013 trip, which Blount refuses to do.

Has anyone had experience with Blount?
Has anyone had a similiar situation?

Thank you in advance for your answers.

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