Cruises Forums

Start a new topic Change Forum
Advanced search

Anyone had problems with Affordable Tours?

Jump to last reply

I have recently booked a cruise through Affordable Tours and am very concerned about their customer service.
Since making my booking and paying my deposit I have emailed them three times with the same query, and had absolutely no response. I copied the agent's line manager in the last email I sent, but have still not had a reply.
This raises grave concerns for me- if something serious goes wrong with my holiday booking, I now have no faith in them to either respond or to deal with it.
Before making my booking I did some research about the company and found it to have mixed reviews, with many people raising the issue of poor customer support. Unfortunately I went ahead and booked anyway, because they were offering a very good deal, but I now wish sincerely that I had gone with another company and paid a bit extra, as it is definitely worth it for peace of mind. I certainly would not use them again.
Has anyone else had a similar problem with this company, and if so how did they resolve it?

24 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcements:
  • Writers Needed for Georgia Coast
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Rwanda and Uganda
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Zimbabwe, Zambia and Tanzania
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:11 PM
View all Cruises activity »
  1. 1 Trip Report Alaska Cruise with Celebrity Solstice 7/11/14 - 7/18/14
  2. 2 Power converters for onboard cruise
  3. 3 Trip Report STAY AWAY FROM VIKING
  4. 4 Douro or Danube for river cruise
  5. 5 Anyone ever used Vacations To Go?
  6. 6 river cruise cabins
  7. 7 Trip Report Viking River Cruise Disappoints
  8. 8 Elia or Kalafatis beach on Mykonos
  9. 9 Trip Report Cruise on the Galapagos Explorer II
  10. 10 Trip Report Beware of Grand Circle Travel and Overseas Adventure Travel
  11. 11 a little worried about getting wet feet...1st ever cruise pending
  12. 12 Trip Report Regent Seven Seas Voyager - Bangkok to Dubai - April, 2014
  13. 13 Trip Report Alaska Shore excursion on the cheap
  14. 14 Sending an On-Board 'gift'?
  15. 15 Gate 1 River Cruise to Russia - Know anything about it?
  16. 16 Legend of the Seas - July 20th Shore Excursions?
  17. 17 Budgeting for on-board spending
  18. 18 carniva cruise key west and cozumel in august 2014
  19. 19 First Time Cruiser -- Travel Agent Yes or No?
  20. 20 Trip Report Grand Circle Rivers of Europe Cruise
  21. 21 Trip Report Holland America Southbound Cruise - early June
  22. 22 Any small-scale Alaska cruises out there?
  23. 23 What mistakes did you make as a newbie cruiser?
  24. 24 Aida pulls out of Israel. Shrapnel on deck!
  25. 25 RC's Legend of the Seas Cruise, Scandinavia/Russia
View next 25 » Back to the top