Caribbean Islands Forums

Start a new topic Change Forum
Advanced search

Trip Report Warning. Xanadu Beach resort

Jump to last reply

Be careful before you pick this resort do your homework. My daughter was there and it was not a good trip. they started out by lying to her and changing things she agreed to. After her arrival she went down to get someone to take them for food. The person she asked said " the food run is tomorrow night". She was told she could eat at the resort bar, I guess they needed more money. She asked again, isn't there some way we can get food and water? She was told to wait there and he would look. She waited one hour then left to the bar to eat . She found out a little later for another staff member there was a food run every afternoon. Lie one.
She wanted to book one of there cruises and got another lie. She was told the trips are Tuesdays and Thursdays. As it was Tuesday, she booked the Thursday trip. She had all the information backing it up that it was Thursday. Well Wednesday morning, with about 45 minutes before sailing time, she gets a call your trip was changed and it' today and you have 30 minutes to get the taxi. This the gang thinking Thursday we trip day some went for a walk. They could not be reached. She asked what can be done and was told
'nothing, be there for the taxi or miss the trip. In panic I was called back in the sates and asked what she should do. I said call the desk and get someone working on an answer. She tried and the desk would not answer. I told her to go to the desk and see what's going on. When she got there there were two people sitting at the desk. She finally found someone that cared. She called security to track down the friends and rushed them to the cruise. What a joke. Customer service??? not at this place.
warning if your thinking of heading to the Bahamas "don't go here

3 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Writers Needed for Mexico
    by Emily_D Fodor's Editor | Posted on Jul 24, 14 at 12:19 PM
View all Caribbean Islands activity »
  1. 1 Must sell vaca pkg for 4-star St. James's Club Antigua, $700
  2. 2 Anguilla stay?
  3. 3 Trip Report A U.S. citizen's tour to Cuba
  4. 4 Cayman Islands in October
  5. 5 Trip Report Back from San Juan
  6. 6 Cheapest AI Deals for couple in 20s
  7. 7 Kristen- where are you?????
  8. 8 Trip Report It's Excellent in the Exumas ~ A week on Staniel Cay (+ Atlantis)
  9. 9 Please suggest uncrowded Caribbean vacation for wheelchair user
  10. 10 Blamona- need a SCYC report!!
  11. 11 Luxury golf vacation in November
  12. 12 50th BIRTHDAY Home for 4 Couples
  13. 13 Is it a waste to go to St. Johns during late September?
  14. 14 Puerto Rico
  15. 15 Puerto Plata vacations or other place of Dominican Republic
  16. 16 Cuba People to People Tours
  17. 17 TCI Regent Grand vs. Venetian
  18. 18 Trip Report 4 warnings for the non-seasoned, naïve tourist about to go to St Martin.
  19. 19 relaxed beaches in january
  20. 20 Are you the new future traveler?
  21. 21 Mosquitoes - where are they NOT?
  22. 22 Wanted: St. Lucia Jan - March studio rental?
  23. 23 Who can advice a reliable tour operator to Dominican Republic?
  24. 24 St Martin rental car on ferry?
  25. 25 Caribbean 10 days - where to go?
View next 25 » Back to the top