Caribbean Islands Forums

Start a new topic Change Forum
Advanced search

Trip Report Warning. Xanadu Beach resort

Jump to last reply

Be careful before you pick this resort do your homework. My daughter was there and it was not a good trip. they started out by lying to her and changing things she agreed to. After her arrival she went down to get someone to take them for food. The person she asked said " the food run is tomorrow night". She was told she could eat at the resort bar, I guess they needed more money. She asked again, isn't there some way we can get food and water? She was told to wait there and he would look. She waited one hour then left to the bar to eat . She found out a little later for another staff member there was a food run every afternoon. Lie one.
She wanted to book one of there cruises and got another lie. She was told the trips are Tuesdays and Thursdays. As it was Tuesday, she booked the Thursday trip. She had all the information backing it up that it was Thursday. Well Wednesday morning, with about 45 minutes before sailing time, she gets a call your trip was changed and it' today and you have 30 minutes to get the taxi. This the gang thinking Thursday we trip day some went for a walk. They could not be reached. She asked what can be done and was told
'nothing, be there for the taxi or miss the trip. In panic I was called back in the sates and asked what she should do. I said call the desk and get someone working on an answer. She tried and the desk would not answer. I told her to go to the desk and see what's going on. When she got there there were two people sitting at the desk. She finally found someone that cared. She called security to track down the friends and rushed them to the cruise. What a joke. Customer service??? not at this place.
warning if your thinking of heading to the Bahamas "don't go here

3 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Caribbean Islands activity »
  1. 1 Carribean vacation with infant
  2. 2 Any sharks around US Virgin Islands ?
  3. 3 Trip Report TOP 5 MUST-DO LIST FOR GRAND CAYMAN VACATION
  4. 4 A nice hotel to stay in St Martin for one night ?
  5. 5 Buccament Bay in Kingston, St. Vincent and Grenadines
  6. 6 Cayman Islands in October
  7. 7 Where to spend a month or two this winter
  8. 8 things to do in Nassau
  9. 9 Which Island?
  10. 10 August 2015 Honeymoon Trip Ideas
  11. 11 Trip Report I got robbed in St Maarten - St Martin on the French side
  12. 12 St. John USVI
  13. 13 Puerto Rico - January 13 - 21 - Itinerary
  14. 14 Best resorts for families with 3 small kids
  15. 15 Destination Wedding Planning: DR, Jamaica, Virgin Islands, or Barbados
  16. 16 Best island for early to mid November
  17. 17 snorkle choices in Antigua
  18. 18 Please help me decide to go to Cuba!
  19. 19 Planning possible retirement in USVI
  20. 20 Divi Little Bay versus Holland House Beach Resort, St. Martin
  21. 21 Mexico vs Cuba vs Bali
  22. 22 Best resort to go with adult children not Mexico
  23. 23 planning a long weekend for Feb/March
  24. 24 Trip Report Lobster, Heat & Banged Up Feet - Another Awesome Exumas Adventure
  25. 25 tourist opinion for trips to the Bahamas
View next 25 » Back to the top