Caribbean Islands Forums

Post New Topic

Recent Activity

  • Announcement:
  • Recent Spam Attacks
    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
View all Caribbean Islands activity »
  1. 1 Month travel ideas
  2. 2 Trip Report Welltravbrit's Cuba Trip Report - Finally!
  3. 3 Cuba weather in March
  4. 4 Best Luxury Place to Stay in T&C
  5. 5 Puerto Plata Lifestyle Crown Residence Suites
  6. 6 St Lucia - Where to Stay
  7. 7 aruba planning advice
  8. 8 Move to grand cayman
  9. 9 Bitter End Yacht Club or somewhere else?
  10. 10 Looking for affordable, secluded honeymoon bungalow/villa?
  11. 11 Malaria Punta Cana
  12. 12 Fun Ideas for Christmas Eve Family Dinner?
  13. 13 What to pack for Bahamas in Dec.
  14. 14 Last min 5 night stay suggestion
  15. 15 Cuba for 6 Americans
  16. 16 New Destination
  17. 17 Which island for first visit? April/May
  18. 18 Bahamas help
  19. 19 Cayman VS Jamaica
  20. 20 Hilton Rose Hall Jamaica for toddlers -- how's the food?
  21. 21 Vacation suggestion, please
  22. 22 Best use of 800,000 Hilton points for family with toddlers?
  23. 23 Good time of year to visit Turks & Caicos
  24. 24 ANTIGUA & DOMINICAN REPUBLIC CASINO SCAM ALERT!!
  25. 25 Best Itinerary - Brazil, Puerto Rico, Dom Republic and Cuba
View next 25 » Back to the top

Trip Report Warning. Xanadu Beach resort

Jump to last reply

Be careful before you pick this resort do your homework. My daughter was there and it was not a good trip. they started out by lying to her and changing things she agreed to. After her arrival she went down to get someone to take them for food. The person she asked said " the food run is tomorrow night". She was told she could eat at the resort bar, I guess they needed more money. She asked again, isn't there some way we can get food and water? She was told to wait there and he would look. She waited one hour then left to the bar to eat . She found out a little later for another staff member there was a food run every afternoon. Lie one.
She wanted to book one of there cruises and got another lie. She was told the trips are Tuesdays and Thursdays. As it was Tuesday, she booked the Thursday trip. She had all the information backing it up that it was Thursday. Well Wednesday morning, with about 45 minutes before sailing time, she gets a call your trip was changed and it' today and you have 30 minutes to get the taxi. This the gang thinking Thursday we trip day some went for a walk. They could not be reached. She asked what can be done and was told
'nothing, be there for the taxi or miss the trip. In panic I was called back in the sates and asked what she should do. I said call the desk and get someone working on an answer. She tried and the desk would not answer. I told her to go to the desk and see what's going on. When she got there there were two people sitting at the desk. She finally found someone that cared. She called security to track down the friends and rushed them to the cruise. What a joke. Customer service??? not at this place.
warning if your thinking of heading to the Bahamas "don't go here

3 Replies |Back to top

Sign in to comment.

Advertisement