Caribbean Islands Forums

Start a new topic Change Forum
Advanced search

Trip Report Warning. Xanadu Beach resort

Jump to last reply

Be careful before you pick this resort do your homework. My daughter was there and it was not a good trip. they started out by lying to her and changing things she agreed to. After her arrival she went down to get someone to take them for food. The person she asked said " the food run is tomorrow night". She was told she could eat at the resort bar, I guess they needed more money. She asked again, isn't there some way we can get food and water? She was told to wait there and he would look. She waited one hour then left to the bar to eat . She found out a little later for another staff member there was a food run every afternoon. Lie one.
She wanted to book one of there cruises and got another lie. She was told the trips are Tuesdays and Thursdays. As it was Tuesday, she booked the Thursday trip. She had all the information backing it up that it was Thursday. Well Wednesday morning, with about 45 minutes before sailing time, she gets a call your trip was changed and it' today and you have 30 minutes to get the taxi. This the gang thinking Thursday we trip day some went for a walk. They could not be reached. She asked what can be done and was told
'nothing, be there for the taxi or miss the trip. In panic I was called back in the sates and asked what she should do. I said call the desk and get someone working on an answer. She tried and the desk would not answer. I told her to go to the desk and see what's going on. When she got there there were two people sitting at the desk. She finally found someone that cared. She called security to track down the friends and rushed them to the cruise. What a joke. Customer service??? not at this place.
warning if your thinking of heading to the Bahamas "don't go here

3 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Caribbean Islands activity »
  1. 1 Warning-Grand Turk "Palm Grove Villas" a horrible experience!
  2. 2 Snorkeling In Close Proximity to Hotel
  3. 3 Cayman restaurant ?s
  4. 4 Grotto Bay Beach vs. Fairmont Southampton w/kids 6&7
  5. 5 Beaches, Rainforest, Waterfalls- Can I have it all?
  6. 6 Trip Report Tortola & SADE villa rental
  7. 7 Looking for inexpensive villas/bungalows with a private/secluded beach.
  8. 8 What is the best place in Turks & Caicos?
  9. 9 Trip Report St. Thomas is dangerous
  10. 10 Punta Cana vs Santo Domingo, differences?
  11. 11 Best grocery shopping in St Thomas on way to Red Hook
  12. 12 Looking for luxury (but less developed) resort in Turks and Caicos
  13. 13 barbados advoce for family villa trip
  14. 14 Trip Report short report: Barbados - is there anywhere this friendly?
  15. 15 Meditation and yoga Retreat in Caribbean or Costa Rica
  16. 16 Which island?
  17. 17 Cuba travel from Miami for US citizens
  18. 18 A week in TCI, and some questions
  19. 19 eighty+ travelers thinking of St. John
  20. 20 Resort hotels on St Croix
  21. 21 Crime in Providenciales TCI
  22. 22 Trying to Figure Out Whether to Stay at Airport or in Old San Juan
  23. 23 Turks and Caicos problems
  24. 24 Bahama Out Island/Turks /Cozumel
  25. 25 customs
View next 25 » Back to the top