Caribbean Islands Forums

Post New Topic

Recent Activity

View all Caribbean Islands activity »
  1. 1 Quick Question: Why is Puerto Plata, DR so much cheaper than Punta Cana, DR
  2. 2 Resort hotels on St Croix
  3. 3 Where to go with a 5-1/2 hr layover in Nassau?
  4. 4 Resort Recommendations
  5. 5 Transportation to Exuma
  6. 6 Family friendly but low key resort?
  7. 7 Nassau temp late Jan
  8. 8 St. Martin vs St. Maarten and what area or Antigua or Barbuda and what area
  9. 9 All-inclusive experts, I need your help, please!
  10. 10 Sandals, Montego Bay
  11. 11 Jamaica - Couples Negril or Sandals Royal Caribbean (Montego)
  12. 12 Any All-Inclusive Resort Recommendations?
  13. 13 Hotel on beach, montego bay w/some good reggae
  14. 14 West Coast US and Carribean
  15. 15 Hotel Suggestion in Puerto Plata
  16. 16 Trip Report St. Thomas is dangerous
  17. 17 Can acouple travel to Havana for 3 or 4 days legally as tourists??
  18. 18 20 Somethings on a Budget
  19. 19 St. John USVI
  20. 20 Caribbean Honeymoon in Dec - Where to Go?
  21. 21 Tour advice
  22. 22 Help with where to staty- last minute Sept trip Eluethera
  23. 23 Trip Report Puerto Rico Trip Report - May, 2015
  24. 24 Cuba itinerary
  25. 25 Chicago to Caribbean with toddler
View next 25 » Back to the top

Trip Report Warning. Xanadu Beach resort

Jump to last reply

Be careful before you pick this resort do your homework. My daughter was there and it was not a good trip. they started out by lying to her and changing things she agreed to. After her arrival she went down to get someone to take them for food. The person she asked said " the food run is tomorrow night". She was told she could eat at the resort bar, I guess they needed more money. She asked again, isn't there some way we can get food and water? She was told to wait there and he would look. She waited one hour then left to the bar to eat . She found out a little later for another staff member there was a food run every afternoon. Lie one.
She wanted to book one of there cruises and got another lie. She was told the trips are Tuesdays and Thursdays. As it was Tuesday, she booked the Thursday trip. She had all the information backing it up that it was Thursday. Well Wednesday morning, with about 45 minutes before sailing time, she gets a call your trip was changed and it' today and you have 30 minutes to get the taxi. This the gang thinking Thursday we trip day some went for a walk. They could not be reached. She asked what can be done and was told
'nothing, be there for the taxi or miss the trip. In panic I was called back in the sates and asked what she should do. I said call the desk and get someone working on an answer. She tried and the desk would not answer. I told her to go to the desk and see what's going on. When she got there there were two people sitting at the desk. She finally found someone that cared. She called security to track down the friends and rushed them to the cruise. What a joke. Customer service??? not at this place.
warning if your thinking of heading to the Bahamas "don't go here

3 Replies |Back to top

Sign in to comment.