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Trip Report Travel feedback for the North Coast

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We just returned from a 10-day trip to Puerto Rico. In general, we appreciated and agreed with all of your suggestions, but we have to tell you about a couple of bad experiences your readers should know about:


1. Il Buen Cafe in Hatillo -- recommended in your book, and it is AWFUL! We went there twice (thinking maybe they were having a bad day the first time) and the second experience was even worst than the first.
On both occasions the wait staff was incredibly rude, not even bringing us water for at least 20 minutes, and when we asked for it, they said they were too busy (there were only six tables and lots of wait staff, who spent most of their time chatting behind the counter). They never smiled, acted annoyed when we asked them to explain some of the items on the menu, and while the food was mediocre it was WAY OVERPRICED. On the second night, our bill was $80 for two adults and two small children -- no alcohol, no dessert, and all the ambiance and "service" of a cafeteria. On the second night, they also told us that they were closing at 10:00 p.m. but locked the door at 8:00 while we were still eating! Then the wait staff never came back to the table. We had to track them down to pay the bill, only to find them having their own "party" in the kitchen. When we said we wanted to pay the bill and needed someone to unlock the door, they sighed and rolled their eyes like spoiled teenagers, never apologized, never thanked us for coming.
I know there isn't a lot to recommend in that area, but we would have been better off going to McDonald's!



2. The Caves in Camuy -- are decent, but poorly managed. The guidebooks say that they are open 9-5, but really, it's at the whim of the management. It took us four trips to get in -- the first time we got there at 9:00, only to be told that they were planning an employee meeting and wouldn't be open that day.
The second time, we got there at 10:30 and were told that they were sold out for the day. The third time, they were closed because "the manager is having a party for his family today." The fourth day we finally got in. Each time we went there, the same employee was there, but he spent most of his time hawking his family restaurant and handing out brochures. He had more info on the restaurant than the caves, even though he was a Camuy Caves employee.

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