Just returned from Cuba on Tuesday after a week at the above named hotel, there was a problem with theft of currency in four rooms. I must stress though that a couple of the complaints were far fetched and seemed to be orchestrated by individuals that either were trying to jump on the band wagon or simply trying to get something out of the hotel. That said there were two mouth pieces in their twenties whose behaviour in the meeting held by hotel management was totally unacceptable with total lack of decency and been outright abusive and included the insulting and threat of retaliation of the communist government against the hotel management to which the two were rightfully photographed and banned from entering Cuba again. Had these two individuals exercised that outrageous behaviour in Canada that type of behaviour would have resulted in criminal charges of assault under our Criminal Code.
While theft is totally unacceptable, it does happen in the best of places and one must follow a decent approach in the complaint and resolution process. This type of behaviour could have resulted in many retaliatory measures even against all the other Canadian guests to which I extend gratitude to the General Manager of the Hotel who exercised restraint for such outrageous behaviour by our fellow Canadians.
Footnote: the week in Cuba was great and the staff were the most hard working pleasant and friendly people, it is unfortunate that the actions of one or two bad employees as there would be in any organization as large a operation as this, that spoils and tarnishes the reputation of the hotel and the rest of it’s other hard working staff.