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Hotel staff lied

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I recently booked a last minute vacation at a large hotel. I booked it through an internet travel discount firm. When I arrived at the hotel I asked for an upgrade immediately even though I didn't pay for it, I thought I could take my chances. The staff lied and said no upgrades were available. I asked to speak to a manager. The staff lied and said the manager wasn't available.

We were on an All Inclusive package but didn't like that all the meals were buffet style. We asked for a substitution on the menu. The serving staff lied and said the item wasn't available.

Now, I lie all the time, in my job, at home to strangers, friends and family but people shouldn't lie to me.

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