Caribbean Islands Forums

Post New Topic

Recent Activity

View all Caribbean Islands activity »
  1. 1 Cuba
  2. 2 Scrub Island Resort
  3. 3 Can I take alcohol?
  4. 4 Virgin Gorda? 5-Year Anniversary Trip
  5. 5 Culinary Employment Iles Des Saintes
  6. 6 Island recommendation
  7. 7 Need Trip Ideas For Late July
  8. 8 Turks & Caicos or another island for a short getaway from NYC?
  9. 9 Zika-Free All-Inclusive Vacation
  10. 10 Best place to buy a vacation property I can also rent out...with a twist
  11. 11 Vacationing Single in Grand Cayman
  12. 12 Family vacation for divers
  13. 13 Trip Report Trip Report: St. John Villa Rental
  14. 14 How Early to Arrive at St Maarten Airport?
  15. 15 Which Caribbean island is best for my family?
  16. 16 Island advice plz!
  17. 17 Cuba:Drinking water?
  18. 18 First time to PR
  19. 19 Trip Report St. John Trip Report
  20. 20 Aussie couple's 3/4 week trip
  21. 21 St Kitts' Bakery
  22. 22 Which Island - Family Getaway
  23. 23 Looking for the perfect Island in the Carribean
  24. 24 Trip Report Coral Sands, Exuma
  25. 25 St. Thomas- place to stay, rental car & night cruise suggestions
View next 25 » Back to the top

BEWARE: terrible problems with APPLE VACATIONS and their charter flights!

Jump to last reply

I am posting this message to warn others of the terrible treatment which I have been subjected to be Apple Vacations and warn others to avoid booking with them!

I travel extensively and take at least three vacations a year. I am used to encountering some problems but never to the extent of those with my Apple vacation in october of 2000.

My husband and I went to Cancun for a short getaway thursday to Sunday. We flew on a chartered plane with Apple direct from Chicago and met up with another couple whom we are good friends with there (note they went through continental airlines)

On Saturday night before we were to leave it began to rain as there was a hurricane south of Mexico in Belize. Suffice it to say Cancun airport was closed SUNDAY MORNING and we could not leave. when the airport reopened at 1p.m. on Sunday Continental airlines immediately flew our friends out. Apple would not send a charter plane to get our group and we were stuck. I assumed apple would cover our hotel for the night since they would not send a plane, but they didn't! the hotel did feel sorry for us and gave us a discount $160 for the night. Monday morning came with blue skies and still no plane. to make a long story short the Apple charter did not leave until early tuesday morning (we spent Monday night at the airport). when we finally boarded our plane we were told though that the plane was not going back to Chicago but St. Louis. If we were lucky w ecould catch another plane that day to chicago from St. Louis. We were supposed to arrive home Sunday afternoon and did not get home till Tuesday afternoon. We ended up spending about $75 on food , the hotel bill and we missed two days of work!

I filed a complaint with Apple when we returned and they told me it was not their fault and they are not responsible for the weather. I have written them again as well as called explaining that it was not a weather problem the airport was only closed for a few hours and was open at 1p.m. on Sunday, there is no excuse for not getting a flight until Tuesday. They are not responding!! I find this behavior incomprehensible, surely they should compensate me for some of the expenses!?!!

Please let me know if I am over reacting or if you believe I have good reason to be upset with them!

59 Replies |Back to top

Sign in to comment.

Advertisement