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Beware C&C Car Rental in Cruz Bay

We arrived on the ferry after hours and had arranged to have a 4WD available for pick up. The Suzuki Grand Vitara they provided had 3 warning lights related to braking and traction blazing bright red, and as I discovered later, was not a 4WD as we got stuck simply trying to go up the driveway to our rented villa and had to get a tow truck. Should I have known it wasn't a 4WD? Well, I'm no expert on cars and assumed it was since their web site advertised it as such. With the help of the dept of consumer affairs on The Virgin Islands, I got them to change their false internet advertising, but they continue to resist my attempts to get a refund for the short time I had the car (and the owner has not returned my requests to speak with him). This shady, disreputable company got my family's vacation off to a ruinous start, and I hope to keep others from having the same horrific experience.

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