Passing through big airports is stressful anywhere and Pearson in Toronto is known for its long walks to make connections. As a small aid, the Canadian government is automating the immigration and customs procedures. Recently, connecting from a trans-Atlantic flight to a regional feeder, I used the new machines. The customs declaration form filled out on the arriving plane goes into one slot. The passport is pressed against a reader. Done. No human contact except the person hovering to help those of us intimidated by automation. Presumably customs and immigration personnel intervene for something out of the ordinary but it sure speeds up the lines. I understand, without personal experience, that efforts are being made to streamline US pre-clearance for flights to the US so luggage can be checked straight through, but I don't know if that has been implemented.
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