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Our experience getting an iPad 1 sim card for canada

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We are American planning to spend several weeks in Canada and want to use our iPad. I spent a lot of time looking for how to get a sim card and activate it. I decided from my reading that Rogers would have better coverage.

Our first try was going to Rogers in a town that did not have an Apple store. The reps in the store were not sure what to do because we do not have Canadian identification but one rep was willing to try. We were told we had to have an account and that required a credit check. She called their customer service to get an account setup but had difficulty finding some one that knew the process. After several customer service calls, some one did some thing and we were told it would be a few days for the credit check and to call back in a few days. We did have to show passports and driver's license. We went back to Detroit to await news. If the process worked, there would be a $35 activation plus paying for the first month. Well, that did not work because the customer service didn't fill out the credit check forms properly.

A few days later, wewere back in Canada in a different town and went to an Apple store. Since we are using an iPad 1, we needed 3G service instead of 4G. I'm not sure what the process would be for 4G. The Apple store was not busy that day so service was immediately available. First, the sim card was free. No checking of passport or driver's license. We tried to register the sim card. We used hubby's name, our email address, our phone number and Apple's street address, etc. In my reading it mentioned that an American Express card would work but it didn't. The rep walked my husband to a Shoppers Drug Mart to purchase a $50 prepaid American Express visa which cost $55.59 total. The card can be used in Canada and USA. The card had to be activated by Shoppers Drug Mart which takes a while. Our first try using the prepaid visa failed. We do not know if the card was not activated yet or we used the wrong security code. The security code is on the front of the prepaid AE visa and was four digits not the three digit code that shows on the back. Went to lunch before returning to Apple to use their wi-fi to activate. The activation worked and there was a choice of a $15 plan or $35 plan. We left Apple and checked in about 20-minutes and had cellular service. The extra money left on the prepaid visa can be used in Canada or USA. We need to remember to cancel the plan before leaving Canada permanently.

We could have saved lots of time knowing about a prepaid visa, just getting a sim card (I think Rogers charges $10, using our information along with a Canadian address, and having access to wi-fi to activate account.

I hope this information will help others that have struggled to get 3G cellular service for an iPad. I think that getting service for 4G is much more difficult.

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