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Travel agent recommendations please - Australia and New Zealand

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HI all,

Looking for recomendations on a good travel planner for independent travel to New Zealand and Australia.

Our requirements are pretty minimal - Auckland, Cairns (inner and outer Barrier Reef) and a Koala experience. We are open to other suggestions and feedback on Queenstown, Sydney, Brisbane, Melbourne and/or Christchurch. One traveler is 40 and one is 71, so not a lot of "adventure" activity. Mid range hotels and some day trips.

Had been working with About Australia but they are MIA - our first agent, Carly, was there on Friday then gone Monday. Had to start the process over with Paul, the owner, and had to book by March 14th. We had a few things to add (flights, glow worms and a helicopter tour) and multiple emails and calls to him have not been returned. So, we start planning again for a third time.

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