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Thrifty The worst car rental agence

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During my car rental I had an accident close to Melbourne. A second car hit my rental car while overtaking. I am not at fault ! but the fault of an other part.
When I came back in Thrifty in Melbourne city the damage recovery were paid. I did not understand the amount of the damage recovery fees because in the contract it was wrote " a damage recovery fees of 3300$" but I paid 3600$ !!! Since 1 month I sent many emails to Thrifty claims but no replies ! and its not possible to reach their claim service by phone ! The worst rental car agency, For less 1000$ of reparation they take me 3600$ !!! and now I have no answer...

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