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Rental car insurance in New Zealand

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I live in Auckland and have relatives coming to visit from the US. When we first rented a car here (shortly after arriving before we bought a car), we were shocked that the car rental insurance was so expensive ($25 a day at least), not covered by credit cards or auto insurance policies (as it is in the US), and necessary (otherwise your deductible is $3000). We were told that this insurance was free for tourists but since we lived in Auckland, we had to pay it.

So now with relatives coming to visit, I'm trying to find out if it is really the case the tourists get this insurance for free. However, I can't find any information on it. Any insights or experiences would be most welcome!

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