Australia & the Pacific Forums

Start a new topic Change Forum
Advanced search

Never use Webjet extremely poor customer service

Jump to last reply

I tried to book car rental through the web jet website and what they did was pass it on to another 3rd party company to search for car rentals and when this 3rd party company couldn't find the car I wanted they decided to automatically book another car with another car rental company and charge my credit card immediately without my consent. When they notified me what they did I immediately cancelled the car booking because it was not what I wanted. The 3rd party company refunded the money but because they charged in Euro's I got slogged a currency conversion fee. When I contacted web jet about this they said because they outsourced the car rental to the 3rd party company they are not responsible and told me to chase up the 3rd party company or the bank for my losses.

What a bunch useless irresponsible people when something goes wrong they just pass the buck. I used web jet website because I trust I would be looked after but looks like they just outsource collect the commission and then don't care about you any more.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Australia & the Pacific activity »
  1. 1 Sydney and Auckland
  2. 2 Lochiel Fraudulant Hotel near Melbourne warning to fellow travellers
  3. 3 4 weeks in NZ in Feb. 2015
  4. 4 Internet access
  5. 5 Trip Report Night Out Byron Bay
  6. 6 Christchurch or Auckland?
  7. 7 Planning first trip to Australia - input requested. :)
  8. 8 Family trip to Sydney, Melbourne, Brisbane
  9. 9 10 days itinerary
  10. 10 Fremantle my love..
  11. 11 26 day NZ motorhome itinerary.
  12. 12 Packing List
  13. 13 Do Great Ocean Road or head to New Zealand?
  14. 14 12 day Australia Itinerary
  15. 15 Books?
  16. 16 Trip Report Four Weeks on the South Island. Report
  17. 17 Choosing a Visa
  18. 18 Australia & NZ -3 weeks
  19. 19 One spare day in Darwin
  20. 20 Trip Report Planning a trip to Melbourne
  21. 21 Kangaroo Island/port Douglas
  22. 22 Travel Visa
  23. 23 Canberra
  24. 24 Trip Report Our really quite big adventure, Act 3 - heaven and hell in Queensland
  25. 25 Christmas Day lunch or Dinner in Sydney
View next 25 » Back to the top