Australia & the Pacific Forums

Post New Topic

Recent Activity

View all Australia & the Pacific activity »
  1. 1 My Topic ((카지노사이트주소 (( buS97。coM )) 바카라게임사이트))Title
  2. 2 Cairns airfare getting too high
  3. 3 http://rxtestosteronesite.com/slender-x-mango-cleanse/
  4. 4 Hamilton Island
  5. 5 Trip Report Six Weeks Down Under
  6. 6 Airport Fees for Europcar Rental Cars
  7. 7 Driving direction on the Great Ocean Road
  8. 8 In and around Sydney
  9. 9 Trip Report New Zealand and Australia at last!
  10. 10 Help with planning 7 weeks in NZ
  11. 11 Mt Buller for 1 night in July
  12. 12 Cruising AUS & NZ 2018
  13. 13 CFP: how much to bring, ATMs?
  14. 14 Trip Report 3 weeks in NZ
  15. 15 First Time - Assistance with NZ- South
  16. 16 Flood Emergency Services
  17. 17 7 days in New Zealand
  18. 18 Trip Report 16 Days on the South Island
  19. 19 Need help in Auckland
  20. 20 Restaurant recommendations for Tahiti
  21. 21 Trip Report Sun, sandflies & sauvignon blanc: A short trip to the spectacular NZ SI
  22. 22 Itinerary for full day bus trip outside of Auckland
  23. 23 Uber in Sydney
  24. 24 Sydney Airport for International Flight
  25. 25 NYTimes: trouble along the Great Barrier Reef
View next 25 » Back to the top

Lochiel Fraudulant Hotel near Melbourne warning to fellow travellers

Jump to last reply

Bookiers be warned! Lochiel Luxury Accomodations displayed fraudulent behavior in their attempt to make a few [free] dollars. I made every attempt to give this hotel an opportunity to redeem themselves before posting this. Unfortunately, instead, they proved to continue fraudulent behavior.

Facts:
Booked this accommodation online on 02/12/14 for one night checking in on 3/28/14.
This booking has a clear cancellation policy of 'Free Cancellation if cancelled prior to 3/27/14'.
Cancelled this reservation on 2/18/14 (40 days before the cutoff). Received the cancel confirmation with it clearly stated that I owed $0.
40 days later on 3/27/14, I noticed the hotel itself charged me $324.63. (this is 1 day prior to my original cancelled check in)
I first called the hotel directly since that is who charged my card. Spoke with Johnathon (no last name) at hotel who told me that in his eyes I no-showed and that he would not consider the fact that I cancelled per the free cancellation guidelines 40 days earlier. (I have all documentation)
He told me that he would not consider my case, NOT refund my money and that I should call Hotels.com. After pressing the matter, he said that he would contact the booking site.
After a few days of trying to contact them, they marked my emails SPAM so that they no longer received my emails.
I have clear documentation showing that I booked and cancelled and that I should have incurred no charge.
Summary:
If the hotel and booking site have internal issues (not sure if this is the case here), that should not impact the end customer.

I find Johnathon's statement of me no-showing a giveaway, since the charge hit my card before my original check in date. I guess he figures if he does this to enough of us, maybe the owners can renovate.
Terrible.

3 Replies |Back to top

Sign in to comment.

Advertisement