Australia & the Pacific Forums

Post New Topic

Recent Activity

View all Australia & the Pacific activity »
  1. 1 Trip Report Six Weeks Down Under
  2. 2 Kaikoura-Picton coast road
  3. 3 Picton Drive Through
  4. 4 Sydney GTG - March 14?
  5. 5 New Zealand Itinerary - Looking for suggestions on 12-13 days on the Ground
  6. 6 Help with planning 7 weeks in NZ
  7. 7 Parking near Darling Harbour
  8. 8 Trip Report North and South Island of NZ
  9. 9 The southern lights
  10. 10 Mel's NZ Photos
  11. 11 Queenstown-is it worth it?
  12. 12 August Honeymoon Help?
  13. 13 How to split up Australia?
  14. 14 GTG in Australia - Feb or March
  15. 15 Self Drive Tour Itinerary - Safety, Convenience, Activities, Itinerary HELP
  16. 16 Brisbane to Sydney
  17. 17 Wellington Airport to hotel
  18. 18 East Coast Australia
  19. 19 Clearing Kaikoura to Picton road
  20. 20 Romantic 10 nights Fiji - Oct 2017
  21. 21 NEW ZEALAND 18 DAYS ITINERARY
  22. 22 Marlborough Sounds
  23. 23 Blue mountain in July
  24. 24 More pilot whales to strand at NZ's Farewell Spit
  25. 25 Tonga January Weather
View next 25 » Back to the top

Lochiel Fraudulant Hotel near Melbourne warning to fellow travellers

Jump to last reply

Bookiers be warned! Lochiel Luxury Accomodations displayed fraudulent behavior in their attempt to make a few [free] dollars. I made every attempt to give this hotel an opportunity to redeem themselves before posting this. Unfortunately, instead, they proved to continue fraudulent behavior.

Facts:
Booked this accommodation online on 02/12/14 for one night checking in on 3/28/14.
This booking has a clear cancellation policy of 'Free Cancellation if cancelled prior to 3/27/14'.
Cancelled this reservation on 2/18/14 (40 days before the cutoff). Received the cancel confirmation with it clearly stated that I owed $0.
40 days later on 3/27/14, I noticed the hotel itself charged me $324.63. (this is 1 day prior to my original cancelled check in)
I first called the hotel directly since that is who charged my card. Spoke with Johnathon (no last name) at hotel who told me that in his eyes I no-showed and that he would not consider the fact that I cancelled per the free cancellation guidelines 40 days earlier. (I have all documentation)
He told me that he would not consider my case, NOT refund my money and that I should call Hotels.com. After pressing the matter, he said that he would contact the booking site.
After a few days of trying to contact them, they marked my emails SPAM so that they no longer received my emails.
I have clear documentation showing that I booked and cancelled and that I should have incurred no charge.
Summary:
If the hotel and booking site have internal issues (not sure if this is the case here), that should not impact the end customer.

I find Johnathon's statement of me no-showing a giveaway, since the charge hit my card before my original check in date. I guess he figures if he does this to enough of us, maybe the owners can renovate.
Terrible.

3 Replies |Back to top

Sign in to comment.

Advertisement