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Cancelled "Guaranteed Departure" New Zealand Tour

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I am offering a heads up for those of you that are considering booking an escorted trip to New Zealand. I recently learned a week before I depart for New Zealand that my premium "Guaranteed Departure" escorted tour of New Zealand that I had paid for in full months ahead of time had been canceled at the last minute by AAT Kings, the tour operator. Their lame excuse was that they had last minute cancellations and couldn't afford to operate the tour. I guess they don't understand the definition of "Guaranteed Departure". They tried to offer me a low end substitute tour which was shorter and a free jet boat ride. A trip of a lifetime was thrown into disarray by their last minute chicanery and I am warning you to realize if they will cancel me at the last minute, they will do it to you also. I had booked the trip through Relaxing Journeys, and to their credit they saw that I was refunded in full quickly. I have no complaints about Relaxing Journeys other that they are doing business with a tour provider that does not honor their commitments. My advice is: Run, don't walk away from AAKings!!!.

John M.

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