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Trip Report Worst Hotel In Sylhet, Bangladesh

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Facebook Removed This Review -Truth Hurts

I stayed at Britannia Hotel, Sylhet, Bangladesh in room number 715 from July 31- August 1, 2015. When I had called to book a room for my family at this hotel, the person on the phone seemed disturbed by my last name, inquiring about my connection to Sylhet. As, I wanted to stay for just one night, I thought I would let it go. The fiasco was just beginning. I had requested a couple bed-room and they confirmed me about availability. But when I arrived at around 12:30 PM on July 31, and was in a hurry for the Jummah prayer, they informed me that couple bed was not available and they were providing me with a free upgrade. I took that as a notion of their goodwill. My wife and five year old son was in the room in the evening, while I was away. They had requested tea and prawn toast for a guest that we were expecting. It took the room service more than 90 minutes to deliver it. And when asked about the delay, they gave a simple 'We don't care" type of look. I thought it was an isolated incident and wanted to rest it there. The fiasco took a new turn altogether, when I started hearing cracking sounds from the 8th floor, exactly at midnight. Someone was pulling tables and chairs with huge bangs, as if there was a fight upstairs. My son could not sleep and my wife called the reception at 1:00 AM, and the reception notified us, they can't do a thing about it, as they were cleaning up after a late night Panchini party. This is totally unacceptable, as they kept on doing it till 2:30 AM in the morning. If they had notified us that they would be hosting late night parties on top of our room, we would not have even come to this hotel. I have stayed at a good number of hotels in Sylhet for vacation and work reasons, ranging from low end budget hotels to the high end luxury ones. But no one came even close to Britannia Hotel in terms of providing the worst possible service. I would not even want to talk about the quality of the food that they provided for breakfast and the evening meal that we had ordered. I would request the authorities of this hotel to take a close look into this.

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