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Villa Santi Hotel in Luang Prabang

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Does anybody have recent experience with the Villa Santi Hotel in Luang Prabang? (the hotel, not the resort). I booked a room via their website, and sent them e-mail requesting an airport transfer, but have not received any replies. I did receive confirmation of my hotel booking, but nothing about the transfer.

Given their lack of responsiveness to several e-mails, I'm a bit concerned. I tried using their e-mail address and using the form on their website. I'd rather not have to incur the expense of a long distance call, so if anybody has any experience with this hotel or can suggest an alternative way of contacting them, I would appreciate it.

Thanks.

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