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Trouble contacting Tong Tours in Bangkok

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Have any of you ever had trouble getting Tong to e-mail you back?
I first inquired about tours a 3-4 weeks ago and within a day I got an e-mail back the next day asking if we had 3 days that we could spend touring with them.
I've replied twice with a run down on what tours we are interested in and haven't been able to get them to reply.
I have read rave reviews of them on this forum and elsewhere so we would really like to use them. Any suggestions?

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