Has anyone stayed at the Triton Hotel in Sri Lanka recently. We stayed there in March and were disappointed. We travelled with Kuoni who described the hotel as "recently refurbished" - it wasn't. It's a beautifully designed hotel which is badly in need of a lot of TLC. We had problems from beginning to end with our air-conditioning, room flooding, lights shorting etc. etc. Fortunately, Sri Lanka is a wonderful country and nothing could spoil that - but it's always upsetting when things don't come up to expectation.
We have been in correspondence with Kuoni about our problems, but their glib responses made me wonder if we were alone in not appreciating the Triton.
Vicky
Triton Hotel, Sri Lanka
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We were alos disappointed with the Triton - Kuoni insist on calling this a first class hotel - it isn't. The climate is hot and humid yet none of the public rooms have air-conditioning. The only way we could get our room to a bearable temperature was for one of the staff to break the controls so that the air was always on and this was a somewaht futile gesture. On complaining to the rep we begged to be moved but no other accomodation could be found we had a long running battle with Kuoni and even pointed out that Airtours had dropped the hotel because of the number of complaints but all this was to no avail and we received minimal compensation for their misleading information and our suffering food poisoning whilst in the hotel. Kuoni's explanation for the food poisoning was that it was due to the difference in climate although we had travelled for 10 days around all of Sri Lanka before visiting this hotel - my advice - think carefully before staying here - it is similar to a 3* beach resort which is sad as the building and pools have so much potential