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Tour with Tong & other private tour companies

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I have not heard a response from Tour with Tong despite repeated emails. I emailed another Bangkok private tour company that was highly recommended on Trip Advisor and no reply as well. Will I definitely have to book these tours before I arrive in Thailand or will I have better luck with the concierge making contact with them on my behalf when I am in Thailand.

One comment on Tripadvisor said that they not get responses as well however they got more of a positive comment when they phoned the tour company and said they were in Thailand.

Any other suggestions on private tour companies. I would really like to visit the Bridge on the River Kwaii but don't want to go there with a busload of other peopls.
Thanks.

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