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Tonkin Travel? Other travel agency in Vietnam?

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I have been looking for a travel agency to help organize a trip to Vietnam and, given the many good reviews of Tonkin Travel, emailed them for more information. My email was returned ("mail delivery failed"), and then I left a message on their website and that was returned as well. Does anyone know if they are still in business?
Can anyone recommend another travel agency that helps with customized Vietnam trips with a moderate (not high end) budget? I am locked into going on specific dates, and the small group tours I have looked into so far that are organized by companies such as OAT have dates that don't work for me.

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