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Singapore Stopover Holiday Booking

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Hi all,
My daughter and I are going to fly from Brisbane to Beijing via Singapore on 10th April 2014. We have booked our airtickets seperately. We were going to add a Stopover Holiday package to my existing (unused) air ticket.
However, I couldn't book a hotel with a twin share option on the website.
I emailed, but I have had no reply.
I then contacted 131011 which was a waste of time.
I then contacted 2 9350 0203. The lady who answered this enquiry asked me to ring 65643888221 which was located in Singapore. Anyway, I followed her instructions, but this call simply rang out and no one answered my call.
Can anyone give me any suggestions? Thanks.