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reservations for hotels

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I've been reading many trip reports on vietnam and have noticed that many people make reservations for different things through local travel agencies. I understand about tour guides and transfers. But is making reservations for hotels in this way better than on the hotel sites or booking sites (booking, agoda and so on). We've travelled quite a lot but never in the east and ib europe we always made reservations directly with hotels or booking sites as I imagine most people do. I'd be grateful if someone would explain why it's done differently here.

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