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Really unhappy with Hyatt Singapore and Hyatt Hong Kong

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I've just done a business trip to Asia 11/29- 12/7, with first 3 days in Hyatt Singapore, next 3 days in Hyatt Regency HKG. Unfortunately I had very bad experiences that left a total bad taste in my mouth.

I checked into the Sing Hyatt after an exhausting flight SFO-SIN, arriving at the hotel at 2AM, only to be told that my room was not ready. Not only that, the junior suite I had reserved was "not available" and I was down graded without any comp. (the rate was adjusted). I talked to the "hotel manager" and he said- paraphrasing "we're totally booked, what you want me to do?" Adding insults to injury, I had to wait over an hour before my "room" became ready.

Then in HKG, I was in the gold passport line, my traveling companions were in the regular line. They were done WAY before I moved a step. I moved over to the regular line, only to learn that my room was not available. Here comes another REALLY bad part - One of my travel companions said tp the check-in agent: "I've just given up my non-smoking room for a smoking one, shouldn't mine be showing up as available for him?" The lady acted dumb and made me wait 10 minutes before I got my room.

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