Asia Forums

Start a new topic Change Forum
Advanced search

Nepal - Booking deposit refund problem

Hello,

Last April I booked a trek in Tibet through a Nepali Agency, of course TAAN registered. It seemed they had a good reputation and they have several Trip Advisor reviews. We paid 35% of the total amount as a booking deposit. We have the Invoice, the Service Voucher and the Cash Receipt from the Agnecy. Booking conditions foresee a 40% fee on this deposit in case of cancellation because of our own reasons until 5 days before departure.

Foreseen departure is September 17th and unfortunately Tibet is now closed and it is likely it will be in September as well. No deposit refund policy was clearly stated before in this case.

Now we are discussing about alternative treks in Nepal. The Agent is giving us unbeliveable quotations for these treks, about 65% more than the quotation for same trek we now have from another "first class" Nepali agency. We well know this last one because supported us in a climbing trek last year, but unfortunately they did not have the Tibet program we were interested in.

We are now asking the Agent to refund our booking deposit, but he is taking time and it is clear that he does not want to give me back money. I am not sure at all that he will give me back even the 60% of the deposit which is due in case of cancellation by me. This is because the Agent is proving not to be reliable and honest in discussing the alternatives.

Does anyone have suggestions on how to get the refund of this deposit ? Is it possible to ask some Authority in Nepal ? We want at least to get back our 60%.

I avoid to publish the name of this Agency before the end of this story.

No Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Asia activity »
  1. 1 Ubud Bali
  2. 2 Spring trip to Tokyo and Kyoto -10 days
  3. 3 Best Time of Year to Visit Ko Samui/Krabi (Weather)
  4. 4 Trip Report April in Bangkok, again!
  5. 5 12 day split between Beijing and Shanghai
  6. 6 Which Putu in Bali????
  7. 7 osaka to kobe frrom ship to ship
  8. 8 Biting the India bullet...well, maybe...
  9. 9 Japan, japan
  10. 10 Have you stayed at Outrigger Laguna Beach Resort Phuket?
  11. 11 Trip Report Bangkok, Luang Prabang, Luang Say, Chiang Rai, Singapore (but no Siem Reap)
  12. 12 Flying from place to place in Asia - here's our plan with questions
  13. 13 Hong Kong restaurants
  14. 14 Problems at 12,000'
  15. 15 GOING TO SE ASIA , NEED HELP
  16. 16 Hotels in Hong Kong
  17. 17 India for 2 weeks in December/January
  18. 18 Drinking cheap in Singapore
  19. 19 Has anyone done a houseboat trip in Kerala
  20. 20 Bali trip - Places to visit outside of Bali / SE Asia
  21. 21 Sixteen Day in South Korea
  22. 22 SE Asia July/August - more itinerary advice needed
  23. 23 what gifts to take to host in Cambodia from the U.D.
  24. 24 Recs for Tokyo hotels
  25. 25 How safe is Delhi/India
View next 25 » Back to the top