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Need URGENT Help

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I am living in CO state, and I received my name change, to my maiden name at a Boulder Court, CO. I have changed my last name and wanted to update that in my passport. So I have sent all the documents with my original passport to Houston office March 18, 2014. I sent nearly 73 emails to Houston office regarding my passport status, and calling their number everyday which is not even any response and I am unable to get any assistance help from the Indian Consulate Office in Houston, where I submitted my application on March 18, 2014, requesting my name change in my Indian passport.
I repeatedly requested for my updated passport for the past three months and all I get is a “form letter” saying that it is being processed. I have not seen my parents and family 10 years. My father passed away recently and I was unable to go to India. My mother is a renal dialysis patient and very ill now and is yearning to see me and my children before she pass away. I am unable to get through to a helpful person at the Houston Office. I really need to go to India this month to see my mother before she pass away. I AM VERY MUCH CONCERNED ABOUT MY ORIGINAL PASSPORT BECAUSE I SENT TO THE HOUSTON OFFICE. i sent MANY emails to rattanw@blsinternational.com and cm@blsindia-usa.com, but i have not any response from them. This is my email address: angaiusa@yahoo.com. PLEASE anyone can help me or suggestion?

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