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Miscommunication with a guide I thought I had lined up in Malaysia

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Help. I had been corresponding with a guide in Malaysia for quite some time. I recently just wanted to touch bases with him as we leave in less than 2 months. I thought all was set & that he was looking in to accomodations for 2 nights in Penang. I wrote him recently & he took another client for my dates.
We fly into KL on 28th. OUr first week is at The Golden Palm Tree REsort. I have the timeshare picking us up. The next week is at The Palace of Golden Horses. October 5-12th. I wanted to go to Penang for 2 nights and see the area of K|L.
P|lease help-I am not sure what happened in our communication. I was looking forward to this guide
Thank you so much-I know I can count on you

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