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Hong Kong's airport express complimentary shuttle service

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Hi,

I'll be going to HK in July with my mom and sisters. I'm currently researching ways to get from the airport to the hotel, since the hotel does not offer this service to their guests. One of the many things that I came across with is the airport express shuttle service. I got excited cause it says complimentary, if you present your airline ticket or boarding pass. But, it also says for "airport express passengers". So this got me a little confused. Do we need to buy airport express tickets to avail of the complimentary shuttle service to the hotel?

I initially thought you just need to show your passes or airline tickets but as I re-read the stuff written in the Web site, they must have meant to present your airline tickets and boarding pass with your airport express ticket? I'm not sure, can anyone clarify this for me?

Thanks!

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