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Hong Kong Camera bummer

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I am extremely disappointed to report that one of our favorite camera shops in Tsim Sha Tsui, Delon in Harbour City (where my husband first shopped for a camera in HK in the early 1980s) has really let us down. Today my husband went with our daughter to the shop to bring back the camera we had purchased there a few months ago, to ask a question about it, and was met with incredibly rude treatment by a staff person named Jackie. He basically shooed them out of the shop, questioning that we ever bought the camera there, claiming he would not look at it, and would not allow them to plug in the charger for a look. The previous person at Delon from whom my husband bought the camera was wonderful and gave a good deal and encouraged my husband to promise to shop there again. Now my husband claims he will never shop there again or set foot in that shop because of the amazingly rude treatment. The new staff person has no idea how to treat customers, and exhibited some pretty shameful behavior. We live in Hong Kong, but I think he must be used to treating tourists this way and getting away with it (because they quickly leave town). Anyway, if you're camera shopping, caveat emptor. I would avoid the shop at all costs. There are plenty of others in Hong Kong that deserve your business.
Disappointed HK Shopper