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Help...trying to have lacquerware shipped to US from Singapore

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We purchased a lacquerware chest that we are trying to get shipped to the US. The chest will be coming to the US from Singapore. I have been contacted by the shipping agent - I am terribly confused by the process. I live in Chicago and the chest is supposed to come to a port on the west coast. I am not clear on how customs gets handled, and how I get it from the west coast to chicago. I obviously need someone to inspect it on the west coast then deliver it to me. Any advice?

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