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Hanoi Hotel "Broken" Into.......

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My daughter is on a trip to Hanoi for grad school. Hotel staff knew they would be gone all day, as they left their passports in the hotel safe. Someone got into their room with a key card and methodically wiped them out -- laptops, etc. (Everything that would not fit in the hotel safe) I know there is nothing that the police can "do", and know this can happen anywhere, but is the hotel liable? Even if they are, what's the likelihood they will "do" anything? Thanks.

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