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Fake Gem Jewelry Stores Siem Reap Cambodia

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I was at Khmer Empire jewelry store last week April 10-11, 2016. It is a very large, very nice store. I was dropped off by licensed tour guide engaged by a large reputable American tour company we have traveled with before and will travel with again--he recommended this place--I was not even looking for jewelry. Unfortunately, I did not seen the trip advisor post until AFTER they ran my card.

I actually saw the trip advisor post before I left the store because I noticed some irregularities or oddities in the transaction and then I began looking online snd saw there may be issues. The paperwork has a different name on it not Khmer Empire so I asked for a refund Before I left the store and they refused to give it.

They initially gave me paper work that said the gems were not natural and the gold was plated. ( after they ran my card). When I raised the question why the paperwork said the jewelry was not 18k and not natural gems as "Letha" had told me, they, Letha and her male counterpart and coconspirator, said it was so I would not have to pay the high duty in customs.

I told them I want to follow the law and I don't want to lie to my government. Then they said ok, if I really want to pay duty and they brought out different paperwork that said the jewelry was real. Then they went and got copies of other people's passports and receipts to prove to me they were a reputable store. One of the receipts was for $22,000.00! I asked them why they were sharing other people's personal information with me.

At that point, I got really distressed and told them I wanted my money back. They refused. Once they run your card, you will never get your money back.

These people have a response for everything. I went back to the hotel to try to get my tour guide to return to the store with me and he would not respond. I then returned to the store about three hours later and tried to get a refund again. At that point I was very upset.

All off the employees were standing around watching the show. Once again I told them I did not feel comfortable with the transaction, that they had lied in the paperwork, and I believed the jewelry to be fake. They said it was real and refused to provide a refund.

I went home and had the jewelry appraised by an expert certified gemologist. He said there was not a drop of gold any where on the jewelry--it wasn't even gold plated. The so called gems were not even good synthetics. The stuff they sell in here is all fake.

My salesperson "Letha" mentioned she has bags under her eyes because she can't sleep at night. I now know why Letha cannot sleep at night--because she is a lying thief. I have a picture of Letha and her ripoff team and the front of the store and the receipts they give unwary tourist.

I also know my tour guide is licensed. I tried to get him to help me with this but he refused. I will do whatever I can to get his license taken away so he does not steal from his clients any more. I was there on April 10 and 11, 2016.

I will have the appraisal back in about a week and will post that too. The receipts have a different name on them than the storefront.

I am working with my credit card company to dispute the payment. I will also contact the tour company.

I have no idea why I purchased anything from them. I've only purchased one other piece of jewelry while abroad in 30 years of travel. --a black opal in Australia and it was real, I still have it, and it's been appraised. Go, Cairns!

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