Asia Forums

Post New Topic

Recent Activity

View all Asia activity »
  1. 1 Bangkok hotels/neighborhoods
  2. 2 Is it safe to travel Hong Kong in Oct?
  3. 3 Cancelling trip to Burma; seeking advice for outskirts of Bangkok
  4. 4 3 days with snow monkey visit.
  5. 5 JFK to BKK sale on Qatar
  6. 6 Feedback on Kyushu itinerary
  7. 7 Pakistan Forum/ Unfriendly
  8. 8 Japan Itinerary!
  9. 9 What are some hidden gems in Hong Kong?
  10. 10 Japan Itinerary for 12 Nights and 13 Days
  11. 11 Mumbai short visit
  12. 12 Thailand Guides
  13. 13 Bangkok in 3 days - Weekdays
  14. 14 For those traveling to Bali soon
  15. 15 Trip Report Experiance /More Than 120 Countries
  16. 16 Wild China vs Travel Guide China (or the like)
  17. 17 Phuket Beaches
  18. 18 India itinerary critique please
  19. 19 Trip Report A short trip report of Vietnam, Dec 2016
  20. 20 cross from Ketapang in Java to Gilimanuk in Bali
  21. 21 Trip Report India for Softies : A slow comfortable tour around some of Northern India
  22. 22 Trip Report Magical India
  23. 23 Best location for snorkelling/ beach/ quiet resort/ great Thai food
  24. 24 Need for promethium sprayed mosquito nets for SEAsia travel
  25. 25 Vientiane and ??
View next 25 » Back to the top

Excellent Customer Service with Bangkok Food Tours

Jump to last reply

I wanted to give thanks and kudos to Bangkok Food Tours for their responsive customer service. Two years ago we did a fabulous day tour with them. We enjoyed it so much that on our visit to Bangkok this year we decided to try the night tour of Chinatown. Unfortunately, while the food was good, we ended up with a very bad guide. There were just 3 of us on the tour and all 3 of us agreed how awful she was.
I decided I should give feedback to the company just so they knew that they had a guide that perhaps wasn't quite what she should be. I heard back right away from Bangkok Food Tour and they apologized and refunded our money. I didn't ask for this nor did I expect it. I just felt that a company needs to know if there is an dissatisfied customer. I think this is incredible customer service and wanted to let others know what a good company they are. I think we just got unlucky with our guide. So i highly recommend giving Bangkok Food Tour a try when you're in BKK.

3 Replies |Back to top

Sign in to comment.

Advertisement