Asia Forums

Post New Topic

Recent Activity

View all Asia activity »
  1. 1 Japan Itinerary for 12 Nights and 13 Days
  2. 2 Buy Cow /Ox Gallstones,Salted Donkey Skin / Donkey Hides Dry Salted
  3. 3 Cancelling trip to Burma; seeking advice for outskirts of Bangkok
  4. 4 Thailand Guides
  5. 5 Bangkok in 3 days - Weekdays
  6. 6 For those traveling to Bali soon
  7. 7 Feedback on Kyushu itinerary
  8. 8 Trip Report Experiance /More Than 120 Countries
  9. 9 Wild China vs Travel Guide China (or the like)
  10. 10 Phuket Beaches
  11. 11 India itinerary critique please
  12. 12 Japan Itinerary!
  13. 13 Trip Report A short trip report of Vietnam, Dec 2016
  14. 14 cross from Ketapang in Java to Gilimanuk in Bali
  15. 15 Trip Report India for Softies : A slow comfortable tour around some of Northern India
  16. 16 Trip Report Magical India
  17. 17 Best location for snorkelling/ beach/ quiet resort/ great Thai food
  18. 18 Need for promethium sprayed mosquito nets for SEAsia travel
  19. 19 Vientiane and ??
  20. 20 JFK to BKK sale on Qatar
  21. 21 Possible itinerary - 4 days in Georgia
  22. 22 16 days in Japan--how to divide time?
  23. 23 Himachal Pradesh
  24. 24 Luggage size China ?
  25. 25 New Vietnam eVisa service
View next 25 » Back to the top

EF tours fired incompetent tour guide

Jump to last reply

In April 2016, I began contacting EF Tours regarding the numerous problems my family encountered on our Japan tour that cost us over $13,000.Their website says their tours are expertly led. However, our Japan Tour Director, S., was utterly incompetent and we found out later that she was fired because of her ineptness. It took more than 4 months of emails and two letters sent in June and August -with signature confirmation- to President, Shane Steffens, until I received my first response from the company. C.B. agreed that EF Tours had made a mistake in hiring S. and said she'd like to provide some compensation to my family, due to negligence on their end. However, she never followed up. On August 30, our American Tour Guide, S.M.(who did an excellent job) sent an email to everyone on our tour letting us know that S. had deliberately not submitted the evaluation forms as instructed and, subsequently had been terminated. After learning this, I contacted the customer service department. Even G.S. acknowledged “there were several components that did not meet your groups expectations” but was unwilling to do anything but offer my family a gift card for a free meal!

2 Replies |Back to top

Sign in to comment.