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Considering Ethnic Travel for Ha Giang tour. Advice?

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My husband, son and daughter in law are planning a 5 day tour of the Ha Giang area. I've had a very helpful, prompt, professional response from Ethnic Travel. I like their itinerary and their approach to travel. Their website shows some of the guides and a number are from the mountain ethnic minority groups. I've looked at many travel agents websites for this tour and the Ethnic Travel stood out for me. Plus there is positive feedback on Tripadvisor . Most of the other agents really have no feedback.
We arranged our 2010 Vietnam trip with Tonkin Travel and I will definitely persevere in getting a proposal from them. I say persevere because I have sent 3 emails in 5 days - just requesting to be told our request was received and someone is working on it. I will call tomorrow. They were so helpful and immediately responsive for our first trip. This seems strange and unfortunately not very promising.
Any advice, tips, suggestions would be appreciated. Thanks!

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