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BLS International - Frustrating Passport Renewal Process

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Its been 9 weeks since I received a confirmation from BLS that the had received my application. My status online has been showing "Processing at consulate" for a long time.
I called BLS to find out what was happening and I was told that since the application was at the consulate they could not do anything, the guy did not even take my details!! I asked him what I could do since i have to travel in 3 weeks , and he said he has no idea! He told me that till the consulate does not inform him , it is basically not his problem. I could try calling the consulate AND HE CUT THE PHONE CALL.

I have been trying to call the Chicago consulate but haven't been able to get through. Their automated service keeps asking me to contact BLS. I have emailed every possible email address that I can find on the consulate website and BLS. I even emailed rattanw@blsinternational.com today,whose address I found in one of the threads on Fodors.

Anyone gone through this before? Did you do anything that helped? Any phone numbers, email address? Do I go to consulate? Its a 6 hour drive for me but i AM READY TO DO IT IF IT HELPS. I have to attend my sisters wedding in a month and I am worried.

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