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Better to use a Thai travel agency or to book hotels on Internet?

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We will be in Bangkok, Siem Reap, Hanoi and Luang Prabang Dec. 24-Jan.5. I've made contact with a reliable Thai travel agency. Just wondering if they will be able to get better rates than I can get over the Internet during the peak season. I also asked them to check flights for me rather than booking myself. Good or bad?

Also, we arrive from US to BKK at nearly midnight on Christmas Eve. Should we take the train or a taxi to town? Don't yet have a hotel...

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