Asia Forums

Post New Topic

Recent Activity

View all Asia activity »
  1. 1 Trip Report On the road again - to Incredible India.
  2. 2 Seeking Help With My Sri Lanka And South India Itinerary: Rough Draft #1
  3. 3 Bangkok Taxis
  4. 4 3.5 Weeks in Japan (First-time) Itinerary Help
  5. 5 Bali in Feb. for nature & unique cultural perspectives
  6. 6 Difference in staying at Dambulla or Habarana
  7. 7 Krabi--Ko Tao--Ko Samui
  8. 8 3 weeks - first time SEA
  9. 9 Where to buy reading glasses and get a massage in Bangkok?
  10. 10 Heads up for US people trying to pay for Myanmar by cc from the US
  11. 11 A month in central Asia
  12. 12 Central Asia Four Week Itinerary
  13. 13 Trip Report Something about... Malaysia
  14. 14 Day trip from Kuala Lumpur
  15. 15 Two Round Trip Tickets?
  16. 16 Osaka, aquarium?
  17. 17 Trip Report Trip Report: First time in Thailand and Cambodia
  18. 18 favorite activities in krabi area
  19. 19 itinerary help for cambodia and laos
  20. 20 Cambodia arrival visa
  21. 21 Itinerary feedback please :)
  22. 22 relaxing 5-6 day vacation in sri lanka
  23. 23 24 day trip plan: early stages
  24. 24 Early planning for Kazakhstan and Mongolia
  25. 25 Singapore with kids
View next 25 » Back to the top

Agoda Booking - Avoid Them!

Jump to last reply

Having just spent 3 weeks in beautiful Thailand, I did all my bookings through Agoda.
I was planning to return via Hong Kong but after making a hotel booking with Agoda, had to cancel it 3 days later. The cancellation response indicated that I would receive my refund less US$15 FEE, within 10 days.

When I returned home and still no refund, I got on the Agoda Live Chat and they inform me that the amount, which I paid in full, (A$850.00) is not refundable!

Their booking conditions are very confusing. They state that the reservation amount is non-refundable which one would presume to be a 10-25% deposit. They don't tell you that the reservation fee is the total amount! The customer doesn't have any choice as to whether they pay a deposit or in full!
The Booking Conditions are not clearly stated and keep referring to a Reservation Amount, not the total amount! I was ready to pay US$15 or a portion of the fee that Agoda would have received, but to keep the whole amount is a bit rich! This booking was cancelled 3 days after it was made and within 6 weeks of arrival!

I will never be booking through Agoda again and warn anyone that, although they might offer good prices, by the time they add their services and tax,the prices aren't that low, and then you have the risk of no refund if you have to cancel, I don't think they are very creditable.

5 Replies |Back to top

Sign in to comment.

Advertisement