Asia Forums

Post New Topic

Recent Activity

View all Asia activity »
  1. 1 3 days with snow monkey visit.
  2. 2 JFK to BKK sale on Qatar
  3. 3 Feedback on Kyushu itinerary
  4. 4 Pakistan Forum/ Unfriendly
  5. 5 Japan Itinerary!
  6. 6 What are some hidden gems in Hong Kong?
  7. 7 Japan Itinerary for 12 Nights and 13 Days
  8. 8 Mumbai short visit
  9. 9 Cancelling trip to Burma; seeking advice for outskirts of Bangkok
  10. 10 Thailand Guides
  11. 11 Bangkok in 3 days - Weekdays
  12. 12 For those traveling to Bali soon
  13. 13 Trip Report Experiance /More Than 120 Countries
  14. 14 Wild China vs Travel Guide China (or the like)
  15. 15 Phuket Beaches
  16. 16 India itinerary critique please
  17. 17 Trip Report A short trip report of Vietnam, Dec 2016
  18. 18 cross from Ketapang in Java to Gilimanuk in Bali
  19. 19 Trip Report India for Softies : A slow comfortable tour around some of Northern India
  20. 20 Trip Report Magical India
  21. 21 Best location for snorkelling/ beach/ quiet resort/ great Thai food
  22. 22 Need for promethium sprayed mosquito nets for SEAsia travel
  23. 23 Vientiane and ??
  24. 24 Possible itinerary - 4 days in Georgia
  25. 25 16 days in Japan--how to divide time?
View next 25 » Back to the top

Agoda Booking - Avoid Them!

Jump to last reply

Having just spent 3 weeks in beautiful Thailand, I did all my bookings through Agoda.
I was planning to return via Hong Kong but after making a hotel booking with Agoda, had to cancel it 3 days later. The cancellation response indicated that I would receive my refund less US$15 FEE, within 10 days.

When I returned home and still no refund, I got on the Agoda Live Chat and they inform me that the amount, which I paid in full, (A$850.00) is not refundable!

Their booking conditions are very confusing. They state that the reservation amount is non-refundable which one would presume to be a 10-25% deposit. They don't tell you that the reservation fee is the total amount! The customer doesn't have any choice as to whether they pay a deposit or in full!
The Booking Conditions are not clearly stated and keep referring to a Reservation Amount, not the total amount! I was ready to pay US$15 or a portion of the fee that Agoda would have received, but to keep the whole amount is a bit rich! This booking was cancelled 3 days after it was made and within 6 weeks of arrival!

I will never be booking through Agoda again and warn anyone that, although they might offer good prices, by the time they add their services and tax,the prices aren't that low, and then you have the risk of no refund if you have to cancel, I don't think they are very creditable.

5 Replies |Back to top

Sign in to comment.

Advertisement