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Who to call for a problem with American Airlines?

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Military grandson coming home for Christmas from Wichita Falls flight was cancelled. He was told it was a mechanical problem and flight would not be rescheduled unit the next day but if he and 11 other GI's could find a way to Dallas they could fly out there. They took a cab (a very nice civilian gentleman paid $200.00 of that fare) American Airlines told them they would pay for a hotel in Dallas until the flight took off later that next morning. No hotel. Our grandson spent the night at the airport. Daughter called AA this morning to ask for compensation and was told there would be none. She called the Customer Relations number. What other number can she call? Someone a little higher up? Thank you.

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