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Where's My Suitcase - an expirience

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These people were contracted by United Airlines to deliver my suitcase to my house. I indicated that they could leave it on my small porch. They did, in the pouring rain with no cover of any sort. My bag was drenched, all of the paper material in the outside pockets were ruined and all of my clothing was damp and had to be either washed or dry cleaned, even the unused articles. I was supposed to be called before delivery. I wasn't and so couldn't gete home to bring the bag inside. When I contacted them I got this reply...

"Thank you for contacting Where's My Suitcase Customer Service. I apologize for the inconvenience this has caused you. At the time you will have to contact United Airlines regarding any damage your luggage may have received. For your convenience I have provided United Airlines contact information below."

If your bags are delayed and the airline offers to have them delivered, you should ask if this is the company they use and demand another carrier.



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