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What should I know about British Airways missed connection practice?

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I’m concerned about my connection at Heathrow. Our flight into Heathrow has been very late almost every day recently. We’re concerned that we won’t make our connection to Rome. I want to know what to expect from the airline in case that happens.

The flight is British Airways 286, which is scheduled to arrive at 13:30. The connecting flight is British Airways 554, and it’s scheduled to leave at 15:40. That’s all perfectly fine in theory. But many recent 286 flights have arrived too late to make it through security and everything else, even with all-carryon, even T5 to T5.

What is the airline’s obligation in such cases? What is British Airways’ usual practice? What if the one remaining flight is full? Do they give you a hotel room, a sandwich at Pret, or nothing at all?

I haven’t asked British Airways yet. I want to go in with some background.

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