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What do I owe to a Travel Agent?

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I started to use a travel agent (who is tied to a particular airline) for a trip to Asia and had the air and hotels set but in the end the travel agent couldn't get the return flight on the date I needed. Not sure why it took 3 weeks to find out the flight was unavailable which I'm peeved about. However, they did provide good ideas for hotels and some tours.

I'm going to use another travel agent who isn't tied to that airline in hopes of getting the flights I need. I might use the hotel and tour information from the first agent but feel a little guilty.

Do I owe the first agent a fee for the work they put into this trip even though in the end they couldn't deliver?

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