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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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US Air Absolutely Horrid

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I booked 2 round trip tickets this summer with US Air. After spending hours attempting to contact a human being (2 hours, 14 minutes on hold the first time, then disconnected - and 1 hour 43 minutes the second time)

I was flying twice from Albany to SFO - caring for family in California. Once I arrived in California it was clear I was needed longer than I expected, and that I would not be able to return home - thus forfeiting my return flight seat, as well as my next departure from Albany seat - but wanting to maintain the second round trip's purchased return seat. I communicated this after several hours of attempting to reach a human being and was told if I did not complete and check in on the departure flight from the east coast, US Air would consider me a "no show" and cancel the whole ticket. I told them I was not a "no show" as I was communicating that I would not be flying the departure portion and since this was PAID on my dime, and was also giving them 15 days to resell that seat, they were getting the better end of that deal. I CLEARLY asked that they NOT cancel the return flight from SFO.

24 hours before my flight, I went online to check-in and learned that the ticket had in fact been canceled. I drove to the airport to resolve this at the US Air desk to no avail. They refused to reissue the ticket and stated that the entire reservation now had no value as I was a "no show". I asked to speak with the supervisor on duty after a failed attempt at communication with the desk agent. Their solution was for me to purchase a brand new one-way ticket at 3 times the cost of the original.

The "supervisor" on duty at the US Air desk in SFO, (Pauline S.) told me, literally "Go away. Have a nice life" When I responded by loudly repeating what she said to me so that other passengers in line could hear, she called the police. The police (3 officers arrived..imagine this as I am a polite, small framed woman ripped off by a corporation) The police assured me that this happens THREE TIMES A DAY at the US Air counter and that I should pursue legal action in Civil Court. The supervisor then yelled across the counter that I was no longer allowed to fly US Air. Thank God.

I flew home on Delta, at a reasonable price, kind staff members and a MUCH more comfortable flight with people who appear happy to work for their company.

DISGUSTED with US Air's lack of customer service and inhumane treatment of their passengers. I was informed at the US Air desk that they routinely overbook by 50% and sell their customer's seats out from under them - they do not apologize for this as they are "allowed" to do this. Morally? Ethically? Doesn't matter. As they put it when I asked if they put the customer or the dollar first, "the dollar of course, it's a business"

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