Continental will not let me use miles and cash to upgrade one leg (US to France) of our United/Continental codeshare trip because I purchased the whole trip on the United web site and that flight is listed as United operated by Continental. United won't let me upgrade from their end because it is a Continental flight. Continental tells me to have United make the codeshare a "pure" Continental flight so my upgrade can be applied. United tells me they can do that, but will have to re-price the whole trip. I don't get it. Why would it matter to United if I pay for an upgrade on Continental?
I was able to pay for extra leg room on the very same Continental flight (through Continental web site), but now they can't process a ff+cash upgrade request?
ai yi yi.
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