UNITED Airlines does not recognize Star Alliance Gold Status Benefits
#1
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UNITED Airlines does not recognize Star Alliance Gold Status Benefits
UNITED is a Star Alliance partner, but does not recognize the Star Alliance Gold Status Benefits, which clearly state:"Star Alliance airlines
· An extra allowance of 20 kilograms, or 1 additional piece of luggage when the piece concept applies. The latter primarily on flights to/from North or South America."
UNITED took 58 minutes at the counter to check in my bags, then at the penultimate moment demanded for 5 extra pounds in a bag over their 70 pound limit, I quote: "You will pay us $400 NOW, or YOU will NOT fly".
I am entitled to 44 pounds over as I am a Star Alliance Gold Member (TG ROP #NE31987). UNITED Staff was rude and incompetent. UNITED owes me a $400 credit, and refuses to pay. I expect the $400 wrongfully charged to be refunded. I have written to the U.S. Department of Transportation: http://www.dot.gov/airconsumer/file-consumer-complaint. That is where everyone should go to register complaints about UNITED Airlines.
· An extra allowance of 20 kilograms, or 1 additional piece of luggage when the piece concept applies. The latter primarily on flights to/from North or South America."
UNITED took 58 minutes at the counter to check in my bags, then at the penultimate moment demanded for 5 extra pounds in a bag over their 70 pound limit, I quote: "You will pay us $400 NOW, or YOU will NOT fly".
I am entitled to 44 pounds over as I am a Star Alliance Gold Member (TG ROP #NE31987). UNITED Staff was rude and incompetent. UNITED owes me a $400 credit, and refuses to pay. I expect the $400 wrongfully charged to be refunded. I have written to the U.S. Department of Transportation: http://www.dot.gov/airconsumer/file-consumer-complaint. That is where everyone should go to register complaints about UNITED Airlines.
#3
Join Date: Jan 2003
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70 pounds is the limit for a single piece of luggage you get for Star Alliance Gold. So if you had a piece of luggage that weighed over 70 pounds, of course you would get charged. The extra luggage allowance of 20 kilos means an extra piece of luggage, not a piece that weighs 20 kilos over the limit. So you could have one piece of luggage weighing 20 kilos and another weighing 70 pounds for no charge.
#4
As Kathie says - you are not "entitled to 44 pounds over" per bag. If a bag is overweight - it costs you.
(But I doubt you will even see/read these responses since you registered to post your complaint and probably won't be back)
(But I doubt you will even see/read these responses since you registered to post your complaint and probably won't be back)
#7
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I don't have any comment on this particular poster's issue, but I did have a serious complaint with United recently, and when I told the customer service I had silver status with the star alliance she sounded confused and said, oh that's with a different airline. Yes, I got status on a different airline, but I thought the point of the star alliance was to coordinate across airlines. Oh well.